Warranty

•NAKAMICHI product is warranted for Twelve (12) months.

•For other products, the warranty period depends on each vendor’s product. Please reference to corresponding vendor warranty terms. Monster on sale items, 

if you have any problem after receiving the product, please contact our customer service via WhatsApp at 9200 2064 within 7 days. Our customer service will 

assist you with the one-on-one exchange service. Please note that requests made after 7 days will not be accepted. We apologize for any inconvenience caused.

1. Warranty coverage commences from the date you purchased the Product. Please retain your sales or delivery receipt AND warranty card or label.
2. Any functional problems within the warranty period, please contact the customer service department by +852 3193 9828
3. If the product needs to be returned for checking or/and repair, the company will provide a warranty number (RMA number).
4. The product can be returned by hand to our company during office hours and collect it thereafter. After the company receives the product, the maintenance department will arrange the inspection, which will take about 2-4 weeks. If there is a problem, the company will arrange a replacement service.
5. Product sold as display items and listed as "Non-returnable for this item" in the Product Description cannot be returned or refunded.
6. The warranty does not include consumables, accessories, battery leakage, mold and shell or display burst. Any defected parts, which have been replaced, shall become the Company’s property.
7. The warranty does not cover under the following circumstances. The Company reserves the right to refuse the warranty service:

•Products that had been used for industrial or commercial purpose.

•Products that had been modified or repaired by person(s) other than service facility anthorized by our Company.

•Damages due to not following the instruction in the installation or user manual.

•The product has been damaged due to misuse, abuse, negligence, physical damage, abnormal voltage supply/power interruption, accident, fire, flood, insect, natural calamities, or other events beyond the Company control.

•Damages caused by sand, liquid, natural disaster or accident.

•If the model number, item code or warranty label attached with the product has been erased or modified.

•Damage(s) was caused by force mature.

8. Warranty service is only valid in Hong Kong SAR.
9. In the event of any uncertainty or dispute, the Company has the sole and final decision and discretion of interpretation of the warranty terms and conditions hereunder.
10. The Company reserves the right to unilaterally change the warranty terms and conditions from time to time without notice.
11. The terms displayed on the company's website or invoices are for reference only. The warranty details of licensed products are subject to the information published by the manufacturer. The company will make every effort to ensure that the information provided is accurate and up to date, reserving the right to modify the content at any time and without notice. The Company accepts no liability in the event of error or omission with regards to the contents.
12. The company shall not be responsible for any indirect or consequential loss, loss of profit or loss of data caused by the product.
13. In case of discrepancy between the English and Chinese version of these warranty terms and conditions, the English version shall prevail.